Support for additional languages is coming "soon." What you need to know Google is adding new functionality to its Business Messages feature in Google Maps. Twice as many companies are using the service compared to last year. Business Messages is also now available in Google Search on Android. Back in late-2018, Google Maps picked up a new feature that allowed you to directly message businesses for customer service inquiries. It was initially poked fun at for being yet another messaging service from Google, but it's since proved to be quite useful. Today, Google's expanding the functionality to be even better. For starters, messaging a company via Google Maps now comes with a ton of extra features — specifically, smart replies, product carousels, and customizable welcome messages for customers. Even more important, businesses can integrate their existing customer service platforms with Google Maps chat (hopefully allowing for even greater adoption of the feature). In addit...
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